Instructor Help Desk

The Instructor Help Desk is available to assist faculty with Blackboard questions. It is maintained by Instructional Technology Services staff who are expert in the use of Blackboard. You can contact the Help Desk via email or phone.

Email Assistance

Email address: bbhelp@sdsu.edu

Email assistance is best when the question or problem is not urgent, or when you want to take the time to explain something in detail. We'll do our best to respond on the same day to all email received before 3:00pm.

Telephone Assistance

Phone: 594-3485

Telephone assistance can provide more immediate assistance if calling during regular work hours. If no one is available when you call, please leave a message and a help desk assistant will get back to you as soon as possible.

Help Desk Hours

Monday through Friday 9:00am to 4:00pm.