Working in Your Blackboard Classes
I am not getting email from my instructor or professor - What can I do?
Blackboard does not work well with hotmail. Students who have hotmail accounts should use an SDSU rohan email account instead. Obtain a rohan account by logging into the SDSU Web Portal and click on the button titled Get a ROHAN/Email account. Make sure to enter this new email address into the SDSU Web portal. This new email address will be automatically transferred to BB with 4 to 6 hours.
If you do not have a hotmail account and still are not receiving email, make sure your email settings or filters are setup correctly and not classifying email from the Blackboard system as "Junk" or "Spam."
IMPORTANT - Students must set their email address in the SDSU Web Portal. Faculty must set their email address within Blackboard.
My instructor or professor is not receiveing my email - What can I do?
Faculty occasionally do not setup their email address in Blackboard. Check to see if others in your class can receive your email and then ask your instructor or professor if they have set up their email within Blackboard. If they say no, ask them to call the Blackboard Help line if they need help to do this.
IMPORTANT - Students must set their email address in the SDSU Web Portal. Faculty must set their email address within Blackboard.
My instructor said I needed to create a Homepage in the course. How do I do this?
Go to the Student Tools section of your course. Click on the Edit Homepage icon and just fill in the preset fields. You can also upload a digital picture in this area. Make sure you click the "Update Homepage" button at the bottom of the page or your information will NOT be uploaded to the course site!
I want to put something in the Digital DropBox - How do I do this?
Go to the Students Tools section of your course and click on the Student Drop Box icon. Under the Send Files heading, click on the Browse button to find your document on the hard drive or disc. Clicking on the Open button in the dialog box will place your document in Blackboard. Click on the Send File to Instructor button to complete the transaction. Do not use the Add Files option, this will not send the files to the instructor.
My Instructor put a file in the Digital DropBox for me - How do I get it?
Go to the Students Tools section of your course, and click on the Student Drop Box icon. If there are files in your DropBox, you will see them listed under the Current Files in Drop Box heading. Click on the link name to open or download the file.
How do I participate in a Discussion Forum?
Go to the Communication section of your course. Click on the Discussion Board icon. You will see a list of the available Forums. Only your instructors can create forums, but you can post threads, reply to other threads and read all posts. Your instructor may also place a Discussion Board button on the main page, which will take you directly to the Discussion Board.
To enter a particular Forum or topic, click on its name (it will be blue and underlined). You can read threads by clicking on their title, or you can start a new thread by clicking on the Start new thread button at the bottom. Once in a thread, you can reply to it or scroll through all the replies by clicking on the words Next Message. You can also sort messages or search the Forum from this screen. Use the on-screen navigation (Back, Next Message, Back to Forum View) to move around the forum.
How do I check my grades?
There are two ways to check your grades in Blackboard. From within a course, click on the Student Tools section, then on the Check Grade icon. If you see a blue pencil next to a test score, this means you can look at detailed results of your quiz (question by question). You can also check your grades from the MY SDSU page (the first page you see after you log in). In the upper left hand corner of this page is the Tool Box with a variety of links. One of these is My Grades. Clicking on this will allow you to check your grades for any Blackboard course that you are enrolled in without actually entering the course site.
When I check my grades, there is a red exclamation point or a red question mark instead of a score. What does this mean?
If you see a red exclamation mark, that means that your quiz needs grading. This could be for two reasons. The first is if your quiz was timed and you went over the allotted time limit. In this case your instructor will receive all your answers and information on how long it took you to complete the quiz. They will have discretion on whether to accept all or part of your quiz answers. The exclamation point can also indicate that there was an essay or short answer portion of your quiz that your instructor has not yet graded. Once the instructor reviews and grades those questions, you will see a score in the book
The red question mark indicates that there has been some sort of a grading error with your quiz. This could mean one of many things. First, you may not have completed the quiz. If you do not click the Submit button after completing the quiz or leave the quiz before finishing, your answers will not be counted. Also, if you encounter technical problems during the quiz you will also have a question mark recorded in the book. If your computer crashes, or your Internet connection is disconnected, any questions you have completed will not be counted. Talk to your instructor. Your instructor can reset your attempt or discuss the problem with you.
I am still having problems or my issue was not mentioned on this page.
If you are still having problems or your issue was not mentioned above, please check the additional links listed above and to the left. If you are still having problems, contact your instructor to ask for advice or contact the Student Computing Center Help Desk:
The Student Computing Center Help Desk in the Love Library is familiar with Blackboard and can answer questions on how to access and use your Blackboard course.
Phone: (619) 594-3189
Email: scc@rohan.sdsu.edu (use email if you have a question that doesn't need an immediate response)
Web Site: http://www-rohan.sdsu.edu/~scc
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