Instructional Technology Services - San Diego State University

Instructional Technologies and Resources

College Virtual Support Teams

Animation of woman at a computer with tea.

You are not alone. We are here to help! Illustration by ITS Graphic Designer, Jiong Li.

Do you have a college-level question? We are here to help!

The College Virtual Support Teams are comprised of technical and pedagogical experts within your home college. These faculty and staff have dedicated their time to being available live online throughout the day. The complete list of College Virtual Support Teams and current schedules, by College, are listed below.

Remember! The College Virtual Support Teams are available in addition to the resources already offered by Instructional Technology Services.

 

Before you contact the College Virtual Support Team with your question(s), please ensure you have done the following:

  1. Visit the ITS COVID-19 dedicated webpage to view a 3-minute message from Dr. Joanna Brooks (AVP, Faculty Advancement).
  2. Take the Virtual Instruction Readiness Quiz.
  3. Attend, or watch a recording of, a Virtual Instruction Primer (VIP) session.

VIP sessions will get you up and running on Zoom, they will introduce ServiceNow, and 30 minutes of each session includes an open question and response period with ITS Instructional Designers, Faculty Fellows, and AVP, Dr. James Frazee.

This page and the documents listed below will be updated as times, dates, and contacts are added or adjusted. We appreciate your patience and flexibility as these experts work to provide you with the most timely service and helpful responses (as possible) under these atypical conditions.

College Virtual Support Team Roster & Virtual FIT center schedule

 

COVID-19 Virtual Course Initiation Needs Assessment

After classes transitioned to a virtual format ITS and College Deans reached out to learn more about the specific needs of our faculty. See the results of the survey here.