When I log into Blackboard, I do not see some of my classes. What can I do?
It takes 24 hours from the time your enrollment is official for the Blackboard database to be updated. Another reason you may not see all your classes listed is that not all instructors and professors use Blackboard. This may be why you see some but not all your classes listed when you log into Blackboard. The best thing to do if you do not see a class is to ask you instructor or professor if they plan to use Blackboard for the class. If they say yes, ask them to make their course available to students when they are ready.
I cannot log into Blackboard at all. What can I do?
Make sure your fees have been paid and paperwork has been processed. Also, if this is the first time you have taken classes at SDSU, make sure to visit the SDSU WebPortal and reset your PIN.
Important: You must use your Red ID and SDSU WebPortal PIN to access Blackboard (Note-This does not apply to students taking non-credit courses through Extended University. Please see information regarding this below).
I have reset my SDSU Webportal PIN and can still not access Blackboard. What can I do?
It takes 12 to 24 hours for your new PIN to be transferred to Blackboard. Please wait this time period and try again.
I am an Open University or Extended Studies student. What do I need to do to access Blackboard?
Extended Studies or Open University Students (Credit Courses): Extended Studies students must first register and pay course fees at the College of Extended Studies. After registering and paying fees, log into the SDSU WebPortal and create/initialize your WebPortal account. After doing this, wait 12-24 hours and then log into Blackboard. After performing this task, if you still are having difficulty should contact the College of Extended Studies Registration Office at 619-594-5152 or ces.registrar@nullsdsu.edu
Extended Studies Students (Non-Credit Courses): Please contact your instructor and ask about Blackboard access.
I forgot my username or password – What can I do?
If you do not know this information go to the SDSU WebPortal. Using the contact info listed there, contact the Office of the Registrar.
I am not getting email from my instructor or professor – What can I do?
You can enter/change your email address in the SDSU WebPortal. This new email address will be automatically transferred to BB with 4 to 6 hours.
IMPORTANT – Students must set their email address in the SDSU WebPortal. Faculty must set their email address within Blackboard.
My instructor or professor is not receiving my email – What can I do?
Faculty occasionally do not setup their email address in Blackboard. Check to see if others in your class can receive your email and then ask your instructor or professor if they have set up their email within Blackboard. If they say no, ask them to call the Blackboard Faculty Help line if they need help to do this.
How do I check my grades?
There are two ways to check your grades in Blackboard. From within a course, click on the Student Tools section, then on the Check Grade icon. If you see a blue link on a assignment score, this means you can look at detailed results of your quiz (question by question). You can also check your grades from the MY SDSU page (the first page you see after you log in). In the upper left hand corner of this page is the Tool Box with a variety of links. One of these is My Grades.
I am still having problems or my issue was not mentioned on this page.
If you are still having problems or your issue was not mentioned above, contact your instructor to ask for advice or contact the Library Computing Hub:
(619) 594-3189
hub@nullmail.sdsu.edu (use email if you have a question that doesn’t need an immediate response)
http://library.sdsu.edu/computers-technology
