Submit a Support Ticket
Contact with our support team via the ServiceNow Service Portal:
- Log into servicenow.sdsu.edu using your SDSUid
- Click on Get Help | Report a Problem
- Click on your college’s/department’s help desk
- Select Instructional Support (ITS) as the Category
- Complete other required fields with as much detail as possible
- Click Submit
For more detailed instructions on submitting a ServiceNow Support Ticket, please view this ServiceNow knowledge base article.
Join Virtual FIT Center
Click to join a live Zoom support session*:
M-Th: 8am – 6:30pm
F: 8am – 4:30pm
*Closed on SDSU observed holidays. Please see SDSU Academic Calendar.
The Virtual Faculty Instructional Technology (FIT) Center is available via Zoom at sdsu.zoom.us/my/sdsuits
Canvas 24/7 Support
For additional Canvas support for faculty, staff, and students, including evening/weekend availability:
619-483-0632
Canvas 24/7 Live Chat
For additional Canvas support for faculty, staff, and students, including evening/weekend availability:
619-483-0632
Canvas 24/7 Live Chat
Get Student Support
Please direct student support questions here:
619-594-3189
hub@nullsdsu.edu
Computing Hub Chat
Monday–Thursday: 8am–7pm
Friday: 8am–5pm
Please direct student support questions here:
619-594-3189
hub@nullsdsu.edu
Computing Hub Chat
Monday–Thursday: 8am–7pm
Friday: 8am–5pm
In-Person Course Support
On-Campus Classroom Support
619-594-4357 (4HELP)
M-Th: 7:30am – 7:30pm
F: 7:30am – 4pm
Instructional Technology Services
Adams Humanities, 1st Floor
San Diego State University
5500 Campanile Dr.
San Diego, CA 92182-8114
