Submit a Support Ticket
1. Log into https://servicenow.sdsu.edu/ using your SDSUid.
2. Click on SDSU Help Desks in the Self Service homepage.
3. Select Create Incident (<your College/Department> Help Desk).
4. Select Instructional Support (ITS) as the Category, and complete the remaining fields with as much detail as possible. Please include the classroom building and room number if you are experiencing an issue in a specific room.
5. Click Submit.
For more detailed instructions on submitting a ServiceNow incident, please view our ServiceNow Instructional Guide.
Virtual Faculty Instructional Technology (FIT) Center
The Virtual FIT Center will be available M-TH from 8 a.m. – 5:30 p.m. and Friday from 8 a.m. – 4:30 p.m. The Virtual FIT Center is available via Zoom at sdsu.zoom.us/my/sdsuits or from the app by entering SDSUITS into “meeting id or personal link name”.
Contact Us
The Following Resources are Unavailable During the COVID-19 Campus Disruption
Faculty Support
619-594-6348 (GOFIT)
M-Th: 8am – 5:30pm
F: 8am – 4:30pm
Classroom Support
619-594-4357 (4HELP)
M-Th: 7:30am – 9:40pm
F: 7:30am – 4pm
Instructional Technology Services
Adams Humanities, 1st Floor
San Diego State University
5500 Campanile Dr.
San Diego, CA 92182-8114
Summer and Breaks
Faculty Support: 8am – 4:30pm daily
Classroom Support: 7:30am – 4pm daily
