You may submit an incident via ServiceNow for any ITS related training needs.
1. Log into https://sdsu.service-now.com/ using your SDSUid.
2. Click on SDSU Help Desks in the Self Service homepage.
3. Select Create Incident (Instructional Technology Services Help Desk) or your department’s incident form.
4. Select Instructional Support (ITS) as the Category, and complete the remaining fields with as much detail as possible.
5. Click Submit.
For more detailed instructions on submitting a ServiceNow incident, please view our ServiceNow Instructional Guide.
Spring 2020 Smart Classroom Trainings
If you were unable to attend our drop-in training sessions the week of January 13th, please visit our appointment calendar to sign up for another available session.
Please call 619.594.4357 with any other questions regarding Smart Classroom Training.
In most cases, access to SDSU smart classroom equipment requires a 101A key. Instructors are required to be trained in the use of smart classroom equipment prior to being issued a key. For more information please refer to the key issue policy.
Spring 2020 iClicker Trainings
We will be hosting several iClicker Audience Response training sessions in the FIT Center (AH 1109). Sessions will last one hour and more dates will be added throughout the semester.
Monday January 13th – AH1109 – 10am
Friday January 17th – AH1109 – 2pm
Tuesday January 21st – AH1109 – 3pm
Thursday January 23rd – AH1109 – 9am
Workshops & ITS 101 Sessions
Please see the calendars below to see workshops and events that ITS is hosting. Click the events to see more details, including the location and a registration link if the workshop is being hosted by a Partner organization.