Respondus COVID 19 Statement

* LockDown Browser (when used without Respondus Monitor) isn’t a technology that has scaling requirements. It’s a client application (a browser) that performs a simple check at startup to obtain current settings for the institution. If, for some reason, the browser is unable to reach the Respondus server to retrieve the settings, it will use the default exam settings and allow the student to continue with the exam.

* Respondus Monitor scales automatically in terms of server load, with no theoretical limit for total capacity. We have good experience with autoscaling because it occurs daily as volume increases and decreases. Respondus Monitor handles hundreds of thousands of proctoring sessions during a routine week, and we are confident it will scale to millions of sessions if the situation requires it.

* Needless to say, services involving Respondus staff members have the least flexibility in terms of scalability. This includes teams responsible for 24/7 live chat, technical support, customer success (trainings, rollout), and account managers. Each team has plans in place for adding capacity/redundancy, or simply streamlining processes so more customers can be assisted.

Effective immediately, Respondus will offer DAILY training webinars for Respondus Monitor and LockDown Browser. Webinars are being scheduled at least 7 days in advance and will be available at different times of the day. Instructors and staff can register for the webinars at: We encourage you to share this information with your instructors, training and support staff.

Instructional Technology Services
Adams Humanities, 1st Floor
San Diego State University
5500 Campanile Dr.
San Diego, CA 92182-8114

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Summer and Breaks
Faculty Support: 8am - 4:30pm daily
Classroom Support: 7:30am - 4pm daily