How do I login to Zoom?

To access Zoom, go to sdsu.zoom.us and click sign in. If not signed into your SDSU id, you will be taken to the Sign Sign On (SSO) page. If you are using the Zoom app, a window will pop-up with sign in options. Click “Login with SSO” and select sdsu.zoom.us as your domain. Once logged in, you can schedule and join meetings via your web browser, Zoom desktop application, Zoom mobile app, or telephone.

For more information and tips on teaching and communicating with your students using Zoom, visit, our zoom resource page.

How do I schedule a Zoom meeting?

To create a meeting in Zoom login to sdsu.zoom.us using your SDSUid. Once logged in you will see “Schedule a meeting” in the top right corner. Click on “Schedule a meeting” and you will be taken to a new page. You will be prompted to titled the meeting and have the option to add a description. Continue down the page and you will see the options to schedule the meeting on a specific date and at a specific time. Once you have set the meeting for your chosen date and time you can scroll down to the bottom of the page and save the meeting.

*If you would like to invite someone to the meeting you can copy a link address that will be available to you after you save the meeting. For more information visit the ITS SDSU Zoom Resource page.

Why am I not receiving an email for my Zoom Cloud recording?

Due to an increase in demand during this time, you may experience a delay before your recording is available. This may take several hours, up to a few days, as Zoom is now heavily relied upon globally for education, work, and social communication. When the recording processing is complete, you will receive the recording and notification via email.

To shorten the time it takes for processing, we recommend making shorter recordings, 6-12 minutes is recommend to chunk content for students, but recordings less than an hour long will reduce the wait.

You may also record locally to your computer instead, and then upload or share the video via YouTube, Google Drive, etc.

I have more than 300 students in my class. How do I offer virtual instruction if I have more than 300 users?

If you have to teach synchronously, and find that more than 300 students log on at the same time, please consider the following:

1. Pre-record your lectures (in shorter segments; ideally 6-12 minutes). This will reduce the load on the Zoom platform, which is now supporting millions of users. You students will benefit from being able to rewatch the content, and to access the lecture from their home, which may no longer be in the PDT time zone. A short 1:43 video showing how to screen record is available at https://youtu.be/D73AkGSO_9o.
2. There are a limited number of licenses that accommodate more than 300 Zoom participants in webinar mode. You need to submit a ServiceNow ticket to make this request.

How do I keep my Zoom Meetings Private and Secure?

You can have unintended guests at your Zoom meetings if you aren’t careful about setting up privacy controls. Once in a Zoom session, uninvited guests can listen in on discussions, capture screenshots of shared content, and even disrupt the meeting with unwanted video, audio, or shared content.

These key recommended settings will help you to keep your Zoom meetings private and secure.

Are there any protocols for appropriate behavior while in a virtual classroom?

Yes.

1. Students should mute their microphones unless they are talking to avoid distracting background noise.
2. Students (and teachers) should dress as though they were in a real classroom setting (at least from the waist up).
3. Eating and drinking while participating is discouraged as it can be a distraction.
4. To ensure a good connection, students should be encouraged to locate themselves close to their wireless router or connect directly to the router with an ethernet cable.
5. If the internet is becoming unstable, students can turn off their webcam to reduce bandwidth use.
6. When possible, try to sit with a window or light source in front of you rather than behind you. If the light source is coming from behind, the camera will darken your image.
7. Check your webcam image and make sure that you are in the center of the frame without cutting off your head or neck or other essential body part.

Click on the link to watch a quick video on the dos and don’ts of webcam etiquette.
https://www.youtube.com/watch?v=BZfujnPVAnU

Zoombombing: How do I keep uninvited users from crashing my zoom meeting and posting inappropriate content?

Due to the increased reliance upon Zoom for virtual meetings, many users holding public meetings have experienced unwanted participants hijacking their Zoom meetings to project inappropriate content.

As of April 8th, 2020, Zoom has published a security update to make it easier for users to keep unwanted guests from disrupting their meetings.

If you have not yet updated your Zoom app, when you open the app you will be prompted to update (version 4.6.10). Once updated you will see a Security icon on the left hand side of the toolbar. If you click on the icon you will see a pop up menu that now gives you all your security options in one convenient location, including:

1. “Lock Meeting”, so that no one can enter once you’ve begun.
2. “Enable Waiting Room”, so that attendees must wait to be let in.
3. Enable or disable participants ability to “Share Screen”, “Chat”, or “Rename Themselves”.
4. “Remove Participants”, by clicking the menu option and once the pop up window has opened, clicking “Remove” on the participant you wish to remove.
5. In addition, when you are sharing your screen, click on the security icon in the toolbar and you will see an option at the bottom of the menu to allow participants to “Annotate On Shared Content” which can be enabled or disabled as needed.
6. Finally, if you need to quickly mute participants, you can click on the Participants icon on the toolbar and there is a “Mute All” button at the bottom of the participants pop up window. Be sure to uncheck “Allow Participants to Unmute Themselves” when prompted.

Click on the link to watch a video walkthrough on disabling screen sharing for participants.
https://youtu.be/HBz67D21Ums