ITS transition to ServiceNow

Instructional Technology Services (ITS) has begun its transition to a new help desk ticketing system called ServiceNow. ServiceNow is the IT Service Management tool currently used by multiple IT groups across SDSU for submitting, reassigning and tracking IT support tickets. To learn more about the campus’ transition to ServiceNow please review the ServiceNow Deployment page available on the website.

During Winter Break 2020, faculty and staff were informed they can submit support tickets to ITS online via ServiceNow. Instructions were linked on our support page: Emails now sent to ITS support addresses will auto-reply asking faculty and staff to submit the incident via ServiceNow. Beginning March 2nd, 2020 ITS will no longer receive emails sent to ITS support addresses.

ITS thanks you in advance for your understanding as we strive to continuously improve our support for faculty and staff. If you have any questions please don’t hesitate to contact our Help Desk at 619.594.4357 (4HELP), or submit an incident via ServiceNow:


Training Resources

Virtual Instruction Primer (VIP) Workshops
Canvas LMS Training

Virtual FIT Center Zoom Drop-In

Contact Us via ServiceNow

Virtual Teaching Resources

Virtual Teaching FAQ

Virtual Instruction Readiness Quiz

Accessing Students Virtually


Blackboard Quickstart Guide

Canvas Quickstart Guide

Syllabus Language


Academic Continuity Plan

Prepare Before An Emergency

Respond To An Emergency

Assess Future Instructional Needs

Student Resources

Virtual Support and Resources for Students

Zoom Tips

SDSU Emergency Resources

SDSU Office of Emergency Preparedness

SDSU Coronavirus (COVID-19) Page

Instructional Technology Services
Adams Humanities, 1st Floor
San Diego State University
5500 Campanile Dr.
San Diego, CA 92182-8114

Faculty Support: 8 a.m. - 4:30 p.m. daily
Classroom Support: 7:30 a.m. - 4 p.m. daily